Saw this on a LinkedIn posting

The question posed was has the internet taken away the human factor in the selling process.  The answer is a resounding NO!  While some research suggests that 60% of the buying process has been done by the time a sales person is contacted, non-personal/internet cannot do these three things:

1) know the details of the situation and the proposal

2) develop trust and confidence

3) Create the right customer experience

Read more at:

http://www.forbes.com/sites/netapp/2014/02/10/sales-human-factor//