Saw this on a LinkedIn posting
The question posed was has the internet taken away the human factor in the selling process. The answer is a resounding NO! While some research suggests that 60% of the buying process has been done by the time a sales person is contacted, non-personal/internet cannot do these three things:
1) know the details of the situation and the proposal
2) develop trust and confidence
3) Create the right customer experience
Read more at:
http://www.forbes.com/sites/netapp/2014/02/10/sales-human-factor//